Refund & Returns Policy

1. Eligibility for Returns

At Bad Omens Merch, we want every customer to enjoy their Bad Omens-inspired clothing and accessories. Because many of our products are custom-printed or made to order, returns are generally accepted only under specific circumstances, subject to applicable consumer protection laws.

You may request a return, refund, or replacement if:

The product arrives damaged.
You receive an incorrect item.
The product has a manufacturing defect.
The item differs significantly from its product description.

To request assistance, please contact us within 15 days of delivery and provide clear photographs showing the issue. Our support team will review your request and determine the appropriate resolution.

This 15-day contact period does not limit any longer period or remedy required by applicable law.

2. Non-Returnable Items

The following situations are generally not eligible for discretionary returns or refunds:

Incorrect size or color selected by the customer.
Change of mind more than 12 hours after purchase.
Personalized or custom-printed products without manufacturing defects.
Items damaged due to improper use or handling.
Products returned without prior authorization.

We recommend reviewing the product description, size chart, available color options, and order details carefully before purchasing.

These restrictions do not affect statutory return, cancellation, refund, or other consumer rights that may apply to your purchase.

3. Order Cancellations

Customers may request an order cancellation within 12 hours of placing an order.

Cancellation requests should be submitted to our customer support team.
If an order has already entered production or been dispatched, cancellation may not be possible.
Approved cancellations will be refunded to the original payment method.

Please contact us as soon as possible if you need to modify or cancel an order. Any mandatory cancellation rights under applicable law remain unaffected.

4. How to Request a Return or Refund

To initiate a return, refund, exchange, or replacement request, please contact our customer support team.

Include the following information:

Your order number.
The full name and email address used at checkout.
A brief description of the issue.
Clear photographs of the damaged, defective, or incorrect product, if applicable.

Our support team aims to respond within 24 business hours.

Please do not send products back before receiving return instructions from our support team, unless applicable law provides otherwise.

5. Refund Approval & Processing

Once your refund request has been reviewed and approved:

Refunds will generally be processed within 5 business days.
Approved refunds will be issued to the original payment method whenever possible.
Additional processing time may be required by your bank or payment provider.
You will receive confirmation once your refund has been initiated.

If a replacement is approved because an item arrived damaged, defective, or incorrect, a replacement item will be produced and shipped at no additional cost.

Where legally required, refunds will be provided within applicable statutory deadlines and through the legally required method.

6. Exchanges & Replacements

Bad Omens Merch offers replacements for eligible orders when products arrive damaged, defective, or incorrect.

Replacement requests should generally be submitted within 15 days after delivery.
Supporting photographs may be required to verify the issue.
Replacement products will be shipped with tracking information.
Standard production and shipping timelines may apply.

Size exchanges or exchanges due to personal preference are generally unavailable for custom-printed items, except where required by law.

7. Sale & Promotional Items

Products purchased during sales, promotional campaigns, or special discount events are generally subject to the same eligibility requirements as regularly priced items.

Sale items are not eligible for discretionary returns due to a change of mind unless otherwise stated.

Customers may still request a refund or replacement for damaged, defective, or incorrect items, and all applicable statutory consumer rights remain in effect.

8. Return Shipping

If a physical return is required:

Our customer support team will provide the relevant return instructions.
Customers should not return items without prior authorization, except where the law allows otherwise.
Return shipping costs for approved damaged, defective, or incorrect product claims will be covered by Bad Omens Merch where appropriate or required by law.
Original shipping charges may be non-refundable for discretionary returns where legally permitted.

In some cases, photographic evidence may be sufficient and returning the product may not be necessary.

9. Late or Missing Refunds

If your refund has been approved but has not yet appeared in your account:

Check your bank account or credit card statement.
Contact your bank or payment provider to confirm processing status.
Allow additional time for the payment provider to complete the transaction.
If the issue remains unresolved, contact our customer support team.

Please include your order number and refund confirmation details so we can assist you.

10. Lost or Missing Packages

If your order has not arrived within the estimated delivery timeframe, please review its shipment tracking information.

If the tracking status shows that your package has been delivered but you have not received it, contact our support team for assistance.

We will work with the shipping provider to investigate eligible delivery issues and determine an appropriate resolution in accordance with applicable consumer laws.

11. Contact Information

If you have questions or concerns about returns, refunds, exchanges, replacements, or order cancellations, please contact our support team:

Store: Bad Omens Merch
Website: https://badomensinspiredmerch.shop/
Customer support email: [ADD YOUR CUSTOMER SUPPORT EMAIL]

We are here to help resolve order-related concerns and provide a positive shopping experience.

Thank you for shopping with Bad Omens Merch!

We appreciate your support and look forward to bringing our Bad Omens-inspired clothing and accessories to you.